Customer's rights are protected by Decree 206/2005. The customer has, therefore, the right to cancel the contract, even partially, without explanation and without charges, provided that withdrawal is notified within 14 days from the day of receipt of goods. The communication can be sent via email at firstname.lastname@example.org or using the appropriate form. This communication must specify the intention to withdraw from the purchase, the products for which it intends to exercise the withdrawal right, attaching a copy of the order. Customer must then return the product at his own expense after irrevocable authorization to return which will be allocated by Kawin srl
It is understood that the risks of transport for the return of the items are charged to the consumer.
The consumer agrees to return the goods within 5 days from the authorization of Kawin srl to return.
If the goods are damaged during transport, Kawin srl will inform the customer (within one business day following receipt of the goods in their stores), to enable him to file a timely complaint against the carrier he selected and obtain a refund of the value of the property (if insured); in this case, the product will be returned, with shipping costs charged to the customer, same time canceling the request for withdrawal.
Kawin srl is not responsible in any way for damage or theft loss of goods returned by uninsured shipments; on his arrival in stock, the product will be examined to assess any damages not caused by transport.
All items must be received in the same conditions of receipt, unused and fully intact, in their original packaging and if any manuals, without any lack. Kawin srl reserves the right to charge the customer all costs for the refurbishment of the product if the above conditions are not complied with. If the original packaging inside / outside is ruined, Kawin srl will deduct from the refund due a percentage of 10% of the same (with a minimum of 5 €), as cost of repair of the goods. If the object is used or fitted, Kawin srl will consider the returned goods as used and depreciate the object of 100% bringing to 0 € the value of the goods returned by the purchaser. Excluding any costs of repair of the original packaging, Kawin srl will refund the customer the full amount paid within 15 days of receipt of the goods. The refund will be made through repayment on the credit card used for the purchase or by bank transfer depending on the payment method used to make the purchase. The client is responsible to promptly provide banking coordinates on which obtain the transfer.
The consumer may not exercise this right for products made to measure or clearly personalized or which, by their nature, can not be returned or are liable to deteriorate or expire rapidly.
This right may be exercised only by consumers, so all purchases made for purposes related to business or professional, that is when you insert a reference to VAT in the order form, do not enjoy this right.
This right can not be exercised by consumers who have requested the issue of the invoice.